Carpet Cleaning CR0 Service Terms and Conditions
These Terms and Conditions govern the provision of carpet cleaning and related services within the CR0 area by the cleaning company referred to in your booking confirmation. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person or organisation requesting the services.
Company means the carpet cleaning service provider identified in your booking confirmation and invoice.
Services means carpet cleaning and any additional cleaning or related services agreed between the Company and the Client.
Premises means the property where the Services are to be carried out.
Agreement means the contract between the Company and the Client for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
The Company provides professional carpet cleaning and related services to residential and commercial Clients within the CR0 and surrounding areas. The exact scope of the Services will be set out in the booking confirmation, quotation, or invoice provided to the Client.
The Company reserves the right to refuse any job that it reasonably considers to be unsafe, unsuitable for the methods and equipment used, or outside its normal scope of work.
3. Booking Process
3.1 Bookings may be requested through the Companys approved booking channels as indicated on its official materials or website. A booking is an offer by the Client to purchase Services in accordance with these Terms and Conditions.
3.2 The Company will confirm availability and, where appropriate, provide an estimate or quotation based on the information supplied by the Client, including the size and condition of the carpets, access to the Premises, and any special requirements.
3.3 A booking is only accepted and an Agreement formed when the Company issues a written booking confirmation or otherwise expressly confirms acceptance. The Company may at its discretion require a deposit or prepayment as a condition of acceptance.
3.4 The Client is responsible for ensuring that all information provided at the time of booking is accurate and complete. Any changes to the Premises, access, parking arrangements, or the condition or quantity of items to be cleaned must be notified to the Company as soon as reasonably practicable and may result in additional charges or a re-scheduling of the appointment.
4. Estimates and Quotations
4.1 Any estimate or quotation is based on the information supplied by the Client and on normal working conditions. The Company reserves the right to revise its estimate or quotation if, upon arrival at the Premises, the actual conditions differ from those described by the Client or if additional work is requested.
4.2 Unless stated otherwise, estimates and quotations are valid for a limited period from the date of issue and may be withdrawn or amended at any time prior to acceptance.
5. Access, Parking and Health and Safety
5.1 The Client must provide safe and reasonable access to the Premises at the agreed time, including access to electricity and water as needed for the Services.
5.2 The Client is responsible for arranging suitable parking for the Companys vehicles, including obtaining any necessary permits or temporary permissions. Any parking charges or penalties incurred due to lack of adequate arrangements may be added to the final invoice.
5.3 The Client must inform the Company in advance of any known health and safety risks, hazards, allergies, or sensitivities that may affect the performance of the Services. The Company will take reasonable steps to comply with applicable health and safety regulations when carrying out the Services.
6. Client Responsibilities
6.1 The Client must remove, or ensure the safe removal of, all fragile, valuable, or breakable items from the areas where Services are to be carried out.
6.2 The Client is responsible for moving small and reasonably portable furniture and personal items unless otherwise agreed as part of the Service. Large, heavy, or delicate items may not be moved by the Company and cleaning may be limited to accessible areas.
6.3 The Client should vacuum carpets and clear the work area where reasonably possible prior to the arrival of the Companys operatives, unless pre-vacuuming has been specifically included in the Service description.
6.4 The Client must ensure that children, pets, and other occupants are kept away from machinery, chemicals, and work areas during and immediately after the Service, as advised by the Company.
7. Payment Terms
7.1 The charges for the Services will be as set out in the booking confirmation, quotation, or invoice, subject to any adjustments made in accordance with these Terms and Conditions.
7.2 Payment is due in accordance with the payment terms specified in the booking confirmation or invoice. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Premises.
7.3 The Company may accept various payment methods, such as card payment, bank transfer, or other methods reasonably notified to the Client. The accepted forms of payment may vary and are subject to change.
7.4 For commercial Clients or account holders, payment terms may be agreed separately. Where credit terms are agreed, payment must be made within the time period set out in the invoice. The Company reserves the right to charge interest on late payments at the maximum rate permitted by law and to recover all reasonable costs incurred in pursuing overdue sums.
7.5 The Company reserves the right to suspend or refuse to provide further Services in the event of non-payment or repeated late payment.
8. Cancellations, Rescheduling and No-Show Policy
8.1 The Client may cancel or request to reschedule a booking by giving notice to the Company through an authorised communication channel.
8.2 If the Client cancels or requests to reschedule within a reasonable notice period before the scheduled appointment, any deposit paid may be refunded or transferred to a new booking, at the Companys discretion. The applicable notice period will be specified in the booking information or otherwise communicated to the Client.
8.3 If the Client cancels with insufficient notice, fails to provide access to the Premises at the scheduled time, or is otherwise not present to allow performance of the Services where this is required, the Company may charge a cancellation or no-show fee, which may be deducted from any deposit or invoiced directly.
8.4 The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to adverse weather, equipment failure, staff illness, or traffic disruption. In such cases, the Company will offer an alternative appointment as soon as reasonably practicable, and the Client will not be entitled to additional compensation.
9. Service Standards and Limitations
9.1 The Company will provide the Services with reasonable care and skill, in accordance with industry practice and any applicable standards.
9.2 While the Company will make every reasonable effort to achieve a high-quality cleaning result, it does not guarantee that all stains, odours, or marks will be completely removed. Some stains may be permanent or may require specialist treatment beyond the scope of the Services.
9.3 Drying times for carpets and other textiles will vary depending on material, soiling, ventilation, temperature, and other factors. Any estimates of drying time given by the Company are indicative only and are not guaranteed.
9.4 The Client is advised to follow any aftercare instructions provided by the Company, including guidance on foot traffic, furniture replacement, and ventilation. The Company will not be liable for damage or re-soiling arising from failure to follow such instructions.
10. Damage, Liability and Insurance
10.1 The Company will maintain appropriate insurance cover for its operations as required by law and by good industry practice.
10.2 The Client must notify the Company in writing of any alleged damage or loss arising from the Services as soon as reasonably practicable and in any event within a short and reasonable period after completion, providing full details and photographic evidence where possible.
10.3 The Companys total liability to the Client for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Client for the relevant Services, except where such limitation is not permitted by law.
10.4 The Company shall not be liable for any:
a. Loss or damage arising from pre-existing defects, wear and tear, improper installation, or inherent weaknesses in carpets, underlay, or furnishings.
b. Indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment.
c. Damage resulting from inaccurate or incomplete information supplied by the Client.
d. Damage caused by failure of the Client to comply with these Terms and Conditions or with any instructions or recommendations given by the Company.
10.5 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by applicable law.
11. Waste Handling and Environmental Regulations
11.1 The Company will handle waste, wastewater, and used materials arising from the Services in accordance with applicable environmental and waste management regulations.
11.2 Where practical and permitted by law, wastewater generated during the cleaning process will be disposed of through appropriate drainage at the Premises. The Client must ensure that such drainage is lawful and suitable for this purpose.
11.3 Any hazardous or regulated waste, including contaminated materials or substances that require special handling, will be dealt with in accordance with relevant waste regulations. Additional charges may apply where specialist disposal is required.
11.4 The Company may, at its discretion, remove certain waste from the Premises for lawful disposal. The type and quantity of waste that can be removed will be limited by regulations, practicality, and the nature of the Services. The Client remains responsible for any waste not expressly agreed to be removed by the Company.
12. Complaints and Dispute Resolution
12.1 The Company aims to provide a high standard of service. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible so that the matter can be investigated and, where appropriate, remedial action considered.
12.2 In many cases, the Company may offer to return to the Premises to inspect and, at its discretion, re-clean specific areas where the Client has raised a justified concern, provided that the complaint is raised within a reasonable time after the Service and that the area has not become further soiled or damaged since the Service.
12.3 If a dispute cannot be resolved amicably, the parties may consider mediation or other forms of alternative dispute resolution before resorting to formal legal proceedings, although this is not a binding requirement.
13. Force Majeure
The Company shall not be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. In such circumstances, the Company will notify the Client where practicable and will use reasonable endeavours to resume performance as soon as possible.
14. Changes to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, practice, or its operations. The version of the Terms and Conditions that applies to a particular booking will be the version in force at the time of booking or as otherwise agreed with the Client.
15. Personal Data and Confidentiality
15.1 The Company may process personal data relating to the Client for the purposes of administering bookings, delivering the Services, and meeting its legal obligations. Such processing will be carried out in accordance with applicable data protection laws.
15.2 The Company will treat any personal information and any confidential information about the Premises or the Client with appropriate care and will not disclose it to third parties except as required by law or as necessary to perform the Services.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided, subject to any rights the Client may have under mandatory local consumer protection legislation.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by the Company to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
17.3 The Client may not assign or transfer any of their rights or obligations under the Agreement without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to deliver the Services.
17.4 These Terms and Conditions, together with any quotation, invoice, or written variation agreed between the parties, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or arrangements, whether written or oral.
